Our Services

Claim Management and Customer Satisfaction Tracking

The claims process is not just about resolution—it's about building trust!

For insurance customers, the moment of a claim is a critical experience that directly affects their loyalty to the brand.
Effective communication at the end of this process increases satisfaction and prevents customer loss.
This automation package enables systematic communication with the customer after a claim, collects feedback through satisfaction surveys, and helps detect negative situations early.

What can you do with this service?

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Automated Feedback Request After Claim Process

– Automated communication is initiated after the claim file is closed.
– Short, clear, and simple surveys are sent via email, SMS, or WhatsApp.

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Engagement via Voice Surveys & Calls

– The system automatically calls the customer and presents a 1–2 question voice survey.<br>
– Questions like “Were you satisfied with the process?” help gather quick and valuable insights.

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Satisfaction Score Tracking (CSAT/NPS)

– Feedback from each customer is converted into satisfaction scores.<br>
– Your agency’s satisfaction trends and strong/weak points are reported.

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Instant Response to Negative Feedback

– The system automatically alerts you in case of dissatisfaction.<br>
– Quick follow-up prevents customer loss and restores trust.

Who Is It For?

🔹 Insurance agencies, brokers, and call centers – Organizations seeking to monitor customer satisfaction in a sustainable way.
🔹 Entities managing individual or corporate portfolios – Professionals aiming to win back customers lost during the claims process.
🔹 All insurance structures focused on loyalty and brand reputation – Companies seeking systematic and automated satisfaction tracking.

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How Long Does the Manual Process Take?

For an average agency managing 20 claim files per week:
📤 Sending surveys to customers manually: 2–3 hours
📞 Collecting feedback via calls: 3–5 hours
📊 Compiling data and reporting: 2–3 hours
Total: 7–11 hours of weekly workload

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What Do You Gain with AI?

✅ The feedback collection process becomes fully automated
✅ Each customer can be followed up on the same day
✅ Data is reported and interpreted in real time
✅ Negative experiences are detected early and addressed
✅ Customer satisfaction scores are easily tracked

Don’t Stay Silent After a Claim—Reinforce Trust

– Stay in touch with the customer even after the process ends
– Make feedback visible, measurable, and manageable
– Prevent silent losses and strengthen loyalty

🎯 A well-managed claims process is more valuable than a new sale!

Financial Gain

Average cost of manual tracking and survey processes:
– Personnel time (7–11 hours): $100–150
– Silent customer loss cost (average annual premium): $250–600+ per customer

With AI:
– The process is automated by up to 90%
– Repeat purchases and referrals from satisfied customers increase
– Customer loss rate decreases, while cross-sell opportunities rise

📌 Figures are based on industry averages and may vary depending on customer volume.