We offer individual and corporate internet solutions with our young, dynamic, and innovative team to serve our customers. Established in 2002 in Izmir, our company has been providing services under the name Smyrna Telekom for many years, and as of April 2012, we continue to offer our services under the name Alastyr Telekom.
Our services can be grouped into Domain Services, Web Hosting, Server Rental and Hosting, security, and customer support services.
Customer support is our top priority, and to ensure that our customers receive the most accurate and fastest support without any disruptions in their operations, our support team works 24/7. We keep track of industry innovations to provide you with the most up-to-date information and solutions.
Support requests are regularly monitored by our operators, and our response time to our customers during business hours is between 5 to 30 minutes.
We offer service level guarantees for all our services, and except for domain name and server services, we provide a 15-day unconditional money-back guarantee for all our services.
At Alastyr, we utilize the safest and fastest infrastructure facilities in hosting services. We ensure that our customers receive quality, reliability, and the fastest solutions with the most up-to-date hardware and software infrastructure in all our services. Each of our servers is selected from high-level enterprise rack-type servers provided by leading hardware suppliers in the industry. This enables us to offer our customers uninterrupted and high accessibility rates.
Alastyr aims to be a company that can provide international standards in the hosting industry, setting an example for other companies to follow. We strive to maintain the highest level of respect for people and the environment.
At Alastyr, our top priorities are people and service quality. Within this scope, meeting our customers’ needs and providing them with the best services in the most economical way are our main objectives. Expanding the content of our services, adding extra value to the services we offer to our customers, providing the fastest solutions with our after-sales support to instill confidence in our customers, and integrating constantly evolving industry and global standards into our services are all part of our mission.
We hope that you benefit from our experience, based on a service-oriented approach, both in sector-specific solutions and in individual and corporate services.
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